Frequently Asked Questions
Everything you need to know about your luxury scent journey.
Are your fragrances authentic and original?
Yes, Siwa Fragrances guarantees 100% authenticity. We source all our ingredients and formulations from reputable suppliers to ensure you receive a premium, high-quality olfactory experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing and your location.
What is your return policy for perfumes?
Due to the nature of beauty products and hygiene standards, we only accept returns on unopened and sealed items within 14 days of delivery. Sample sets are final sale.
Do you offer international shipping?
We currently ship to over 30 countries worldwide. Please note that shipping rates and potential import duties are calculated at checkout based on your destination.
How can I make my fragrance last longer?
To maximize longevity, apply your fragrance to pulse points such as your wrists and neck. We also recommend storing your bottles in a cool, dark place away from direct sunlight and humidity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.